HELENA, Mont.--(BUSINESS WIRE)--The Montana Hospital Association and MHA Ventures today announced a strategic partnership with Voyce to expand access to remote video language interpreter services at essential hospitals across Montana.
“Our app enables access to live, on-demand video remote interpreters, regardless of a patient’s physical location, be it urban city centers or some of the most rural regions of Montana and the western region of the United States”
“Small, rural hospitals have very limited resources and are always looking for cost-effective solutions that can improve patient outcomes,” said Ryan Tooke, CEO of Dahl Memorial Healthcare in Ekalaka, Montana. “Our front-line healthcare workers need reliable, quick and convenient interpretation services when the situation arises. Voyce is an innovative solution to meet that need and to help reduce disparities in care.”
Voyce connects users to healthcare interpreters who have received specialized training to communicate medical conversations accurately and have experience in healthcare interpreting and competency in diverse medical settings like emergency care, mental health and pharmacy.
“Montana’s hospitals are committed to addressing the social and economic factors that can negatively impact health outcomes,” said Rich Rasmussen, CEO of the Montana Hospital Association. “Language and health literacy are key determinants of health. Removing language barriers is an important step toward increased diversity, equity and inclusion in the healthcare setting.”
“Our app enables access to live, on-demand video remote interpreters, regardless of a patient’s physical location, be it urban city centers or some of the most rural regions of Montana and the western region of the United States,” said Andrew Royce, CEO of Voyce. “Voyce’s expansive network of medically trained interpreter staff represents 238 languages and dialects, ensuring that regardless of language spoken, patients are able to receive the healthcare they need, no matter where they live or are currently located.”
All Voyce interpreters successfully complete a medical interpreter training that is HIPAA-compliant and focuses on a diverse range of critical communication topics including: patient advocacy, anatomy and physiology, mental health, common care scenarios, terminology and acronyms, diagnostics and test results, pharmacy and common pharmaceuticals, common disease states and treatments, domestic abuse and family assistance and home healthcare and equipment.
About the Montana Hospital Association
The Montana Hospital Association (MHA) is a nonprofit organization with more than 80 members, including 100% of Montana’s hospitals, that provide the full spectrum of healthcare services. This includes hospital inpatient and outpatient services, skilled nursing facilities, home health, hospice, physician services, assisted living, senior housing and insurance services. MHA Ventures, Inc. is the for-profit subsidiary of MHA, created to deliver solutions that improve patient care, reduce operating costs and strengthen the financial viability of Montana's exceptional hospitals. Learn more at MTHA.org.
Voyce is a technology-driven company deeply committed to helping people in need facing language barriers, enabling them to easily and quickly communicate and get help. Voyce’s professional and qualified language interpreters provide interpretation across a variety of technology and telehealth platforms in 238 languages and dialects, including American Sign Language. Across the U.S., Canada, U.K. and globally, Voyce supports thousands of sessions a day, providing language assistance to those in need. Learn more at voyceglobal.com.
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Sthefani Rodriguez, Project Manager
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Jeremy Waiser, Director of Partnerships
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Martin Cedeno, Director of Interpreter Operations