Rigorous training and certification
Voyce University hosts an online curriculum for interpreter assessment, training, and continuing education. The Voyce University 60-hour Professional Medical Interpretation Course qualifies Voyce interpreters to take nationally recognized accreditation exams.
All interpreters are required to complete continuing education courses that include biannual HIPAA, PIPEDA, and CMS Fraud, Waste, and Abuse recertification.
Voyce interpreter candidates are required to meet the company’s minimum requirement for consideration: two years of confirmed professional interpretation experience and 60 hours of professional interpretation training.
Voyce interpreters hold an average of over 4 years of interpreting experience prior to joining Voyce’s team, and 90% of Voyce interpreters are native speakers of the target language.
After meeting the minimum standards for consideration, interpreter-candidates must pass spoken language fluency, professional interpretation, and medical terminology assessments before moving onto the required Voyce University course work.
Voyce is quality-driven and understands that client experience is always the most crucial element to successful interpretation delivery.
Quality Assurance monitoring is ongoing and routine. Customer feedback is encouraged at the end of each interpretation session to provide the quality assurance team with the ability to act immediately, before an issue is allowed to persist.
24/7 customer and technical support makes sure no partner is left unattended at any time.