How can healthcare organizations streamline workflows, boost efficiency, and ensure equitable care — all at once? One answer lies in smarter integrations within Epic’s ecosystem.
At this year’s Epic XGM, an innovation hub for healthcare professionals, Equiti was proud to be one of only two language services solutions selected to showcase an Epic integration. As the parent company of Martti and Voyce, Equiti brings together two of the most trusted names in medical interpretation — leveraging shared expertise, expanded interpreter resources, and a stronger foundation for delivering equitable, tech-enabled care at scale.
Our team demonstrated how seamless, embedded language access within Epic can transform provider workflows, reduce delays, and improve patient communication. Here’s what healthcare decision-makers saw — and why it matters.
Why Language Access Matters More Than Ever
Language barriers are among the leading obstacles to equitable healthcare access. For patients with limited English proficiency (LEP), the inability to communicate effectively during their healthcare visit can lead to suboptimal care, increased medical risks, and poorer outcomes.
For this reason, seamless interpretation options that integrate directly into platforms like Epic are not just a nice-to-have; they’re critical. During our time at XGM, we emphasized how health systems can leverage integrations to meet patients where they are, streamline clinical workflows, and ensure compliance with state and federal language access requirements.
Epic Integration in Language Services
Epic’s status as a leading EHR platform makes it the logical foundation for enhancing provider efficiency and patient outcomes. Here’s how seamlessly integrated language services can elevate the experience for both patients and clinicians in Epic-supported environments.
One-Click Interpreter Access
Providers can launch interpreters directly within Epic through Hyperspace, Haiku, Canto, or Rover. Connections happen in seconds, enabling providers to maintain their focus on patient care without juggling multiple systems.
Automated Documentation
Every interpreter session automatically integrates with the patient’s medical record. This not only saves time but also ensures compliance with audit and reimbursement requirements.
Smart Language Routing
Calls are automatically routed to the patient’s preferred language. This eliminates delays and enhances the patient-provider interaction.
Key Benefits of an Epic Integration
Through engaging with attendees at XGM, several recurring themes emerged. Here’s what resonated most about Epic-integrated language solutions and how they solve real healthcare challenges.
1. Improved Clinical Efficiency
Our integration reduces the manual steps providers typically face when launching an interpreter session. For instance, one-click interpreter access, automated documentation, and smart language routing can save 2-3 minutes of provider time per encounter.
2. Enhanced Patient and Provider Satisfaction
When patients feel understood, and providers feel supported, outcomes improve. For example, a nurse attending the event expressed her appreciation for how painless the integration rollout was at her health system. Because we automated the documentation, clinicians could spend less time on administrative tasks and focus on patient care. They had less administrative burden, and it resulted in better provider satisfaction.
3. Unmatched Language Breadth
During the showcase, health systems noted our range of supported languages—as of today, we offer up to 80 languages directly through telehealth workflows in Epic, with a SIP integration expansion soon to reach over 250 languages. Competing vendors, by comparison, were capped at significantly fewer options, ranging between 8 and 48 languages.
4. Flexibility Across Devices
Our “any device, anywhere, anytime” capability stood out as a favorite feature. Whether using wall-mounted devices, mobile devices, or traditional interpretation carts, providers access the same seamless experience regardless of their environment.
5. Tailored Workflows
No two health systems are alike, and recognizing the nuances across departments is critical when rolling out language integrations. From emergency departments to inpatient and ambulatory settings, customization is key to ensuring that workflows align with specific clinical needs.
ROI Metrics That Providers Care About
Meaningful ROI maximizes provider productivity and delivers better patient outcomes. Here’s what attendees prioritized as key performance indicators for language solution success.
Time Savings per Encounter
With automatic documentation and rapid interpreter access, our solution can save approximately two minutes per encounter. This, on a system-wide scale, translates to significant time returned to both providers and patients.
Better Compliance and Auditing
Detailed session documentation aligns with regulatory standards like Joint Commission requirements and Section 1557 of the ACA, minimizing administrative oversight and risk exposure.
Expanding Care Access
Supporting over 250 languages means care teams can confidently serve diverse populations, bridging cultural gaps and improving health equity.
Implementing Epic Language Services Successfully
For hospitals looking to replicate these benefits, clear implementation strategies must be in place. Here are actionable tips for IT teams planning their rollout.
Engage Stakeholders Early
Ensure representatives from ambulatory, inpatient, and telemedicine workflows are included in discussions. Understanding varying department needs upfront will streamline implementation and minimize pushback.
Customize Where It Counts
Work closely with team leads to identify specific pain points in current workflows. Tailored solutions foster adoption and demonstrate immediate value.
Provide Training and Support
Conduct interactive training sessions with both clinical and operational staff to build confidence and promote seamless transitions.
Measure and Iterate
Use KPIs such as session volume, average connection times, and interpreter utilization rates to evaluate early performance and refine workflows after launch.
Learn More About Epic-Integrated Solutions
Our experience at XGM reaffirmed the pivotal role language services play in equitable, efficient healthcare. From automating documentation to bridging cultural barriers, integrated solutions are setting new standards in patient care.
If you're ready to streamline workflows and enhance care delivery with Epic-integrated language services, book a demo with our team today.
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