Rexall Now Breaking Language Barriers Across Canada with New Virtual Medical Interpretation Service

EDMONTON, AB — Rexall now provides medical interpretation services in over 240 languages nationwide through a partnership with Voyce.

In real-time, pharmacy teams can access Voyce’s network of medical interpreters to communicate with patients on their device of choice, including smartphone, tablet, laptop, desktop, iOS, Android, Telephonic and various other integrations.

“Together with Rexall, we are breaking down language barriers at your local pharmacy. Rexall pharmacists across Canada are now able to have conversations with patients in Cree, French, Ukrainian, Mandarin, Spanish, American Sign Language and more, over 240 languages total,” said Andrew Royce, CEO of Voyce.

“Healthcare decisions are important, and we believe patients should completely understand the healthcare information they are receiving and be able to ask questions. By giving patients the ability to have a conversation with a pharmacist in the language they are most comfortable in, we are raising the bar on patient experience and reducing medical errors.”

"Pharmacists are highly accessible health care practitioners who are often a primary point of contact for many Albertans. Technology solutions such as Voyce offer innovative solutions that reduce barriers and allow newcomers to communicate with their pharmacists in confidence," added Margaret Wing, CEO of the Alberta Pharmacists’ Association.

Voyce joined Parliamentary Secretary to Alberta’s Minister of Immigration and Multiculturalism Jackie Armstrong-Homeniuk, local MLA and Parliamentary Secretary Andrew Boitchenko and Rexall Vice President Andrew Roberts for a demonstration at Rexall #7513 in Devon. 

“We are excited for this new service to be available nationwide through Rexall. Today in Alberta, we are highlighting stores in Devon, Drayton Valley, Fort-Saskatchewan and Sherwood Park that are language ready thanks to Voyce technology,” continued Royce.

“Through the dedication of Rexall and the enthusiastic collaboration of Voyce, newcomers can now communicate to pharmacists with confidence, as innovative technology deployed by industry is reducing barriers at the point-of-care and improving the overall patient experience. Together, they are forging a path towards an improved settlement experience in Alberta, benefitting all newcomers to our province,” stated Parliamentary Secretary Jackie Armstrong-Homeniuk

"As a community pharmacist and a leader at Rexall, I am proud of our unwavering commitment to ensure that all our customers, including Ukrainian newcomers, have seamless access to quality pharmacy services in their preferred language. Through our partnership with Voyce, we are breaking down language barriers, making healthcare more accessible and personalized," stated Andrew Roberts, Vice President of Operations at Rexall." Whether in Alberta or across Canada, Rexall stands by our promise to support every patient in their health journey, with the right care in the right language at the right time. It's more than a service; it's our commitment to caring for Canada's diverse communities as dedicated health professionals.” 

“Indigenous Peoples, Francophones and newcomers will now be able to access pharmacy care at Rexalls coast to coast in the language of their choice,” concluded Royce.

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For more information & interview requests:

alex@liaisonstrategies.ca

+1-613-709-6318

Available upon request:

• Photos and videos of today’s events
• [ENGLISH] - Parliamentary Secretary Jackie Armstrong-Homeniuk
• [UKRAINIAN] - MLA Boitchenko 

ABOUT VOYCE

Voyce is a technology-driven company dedicated to breaking down language barriers in healthcare. Our team of professional medical language interpreters provide seamless interpretation across a wide range of technology and telehealth platforms, in over 240 languages and dialects, including sign languages. Our services improve patient outcomes, reduce medical errors, and enhance the overall patient experience.

We support healthcare institutions and professionals in achieving health equity by ensuring that patients with limited English-proficiency or who are deaf or hard of hearing can communicate effectively with their healthcare providers. Across the United States, Canada, United Kingdom, and beyond, Voyce enables tens of thousands of effective healthcare conversations each day.

Learn more at voyceglobal.com and follow Voyce on LinkedIn.

ABOUT REXALL

With a dynamic history of innovation and growth dating back over a century, Rexall is a leading pharmacy retailer in Canada, dedicated to caring for Canada’s health, one person at a time. Operating approximately 400 pharmacies across Canada, Rexall's 8,000 employees provide compassionate care to patients, becoming their trusted health partners along their wellness journey.   

Rexall is part of the Rexall Pharmacy Group ULC and a proud member of the global McKesson Canada Corporation family, a diversified healthcare company with deep roots in supporting patients across Canada.  

For more information, visit rexall.ca. Follow us on Twitter: @RexallDrugStore, on Instagram at @RexallDrugStoreOfficial, and @RexallCareNetwork and on Facebook at @RexallDrugStore