New York's Voyce in Healthcare

Access real-time medical interpretation in over 240+ languages, 24/7, tailored for New York's dynamic healthcare landscape.

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"Voyce came in as a pilot project and it was lights out — they did such a great job. I appreciate the partner that Voyce has become here at the medical center."

Maimonides Medical Center

Brooklyn, NY

Unmatched Clarity and Efficiency

New York's diversity makes communication critical. Voyce delivers instant, accurate medical interpretation, ensuring every patient's voice is heard.

Instant Connection

Connect with a medical interpreter in an average of < 30 seconds, ensuring confident communication in every patient interaction.

Comprehensive Languages

Access 240+ languages and dialects, including ASL, providing comprehensive coverage for New York's diverse population.

Seamless Integrations

Effortlessly link Voyce with your existing healthcare systems, like EPIC, for a cohesive and resource-saving experience.

Medical Interpreters

Highly-trained interpreters have deep knowledge of cultural nuances and convey complex medical terminology sensitively.

"It's just the best thing that has happened to our outpatient care in many years. The quality of the service — it's beautiful."

Reach a professional medical interpreter in a matter of seconds.

2.4M

New Yorkers with low-English proficiency (LEP)
‍as of 2021

+60%

increase in LEP population since 1990

54%

of non citizen New Yorkers are LEP
‍as of 2021

A Voyce interpretation session on an iPhone.

A seamless interpretation experience, designed for patients and providers

Seamless EHR and Platform Integrations

We understand the importance of seamless integration in today’s technology-driven healthcare environment. Our platform is designed to work harmoniously with a multitude of healthcare systems and applications.

Voyce proudly integrates with Epic – one of the leading electronic health record (EHR) systems. This allows healthcare providers to: ‍

Connect with our professional interpreters within an average of 30 seconds directly through the Epic system.
Document interpreter interactions automatically in the patient's medical record, saving 1-2 minutes per clinical encounter.
Ensure patients' language preferences are recognized and accommodated, enhancing the patient care experience.

Voyce’s technology harmonizes with various patient engagement and telehealth platforms like Teladoc, Doxy.me, and Zoom, making it an integral part of the health technology ecosystem.

Rigorous Interpreter Training and Certifications

At Voyce, we are committed to providing the highest standard of medical interpretation services. Our interpreters are carefully selected based on their experience, language proficiency, and their ability to deliver compassionate care.

They undergo a stringent 60-hour Medical Interpreter Course, recognized by the National Board of Certification for Medical Interpreters (NBCMI) and the Certification Commission for Healthcare Interpreters (CCHI).

‍Our Interpreters' Credentials Include:‍

A minimum of two years of professional interpretation experience.
Completion of the comprehensive Voyce University curriculum.
Proficiency in both medical terminology and common colloquialisms for accurate communication.
Mandatory bi-annual recertification in HIPAA and CMS Fraud Waste & Abuse protocols to maintain the highest standards of privacy and ethics.

Leading Compliance and Integrity

Voyce upholds the highest standards of compliance with:

‍GDPR and HIPAA regulations, ensuring the protection of patient privacy and sensitive health information.
‍SOC II compliance, affirming our commitment to security, availability, processing integrity, confidentiality, and privacy of customer data.
HITECH compliance, demonstrating our dedication to the health care industry's technology standards.
Mandatory bi-annual recertification in HIPAA and CMS Fraud Waste & Abuse protocols to maintain the highest standards of privacy and ethics.

We are devoted to maintaining a secure environment for our clients' data and our interpreters' operations, ensuring peace of mind for all parties involved.

Universal Accessibility and Rugged Devices

Our platform is designed for universal compatibility, meaning you can use Voyce on nearly any device, from smartphones to desktop computers.

‍iOS, Android, Windows, or Mac - we support them all, ensuring that no patient is left without a voice due to technical constraints.

For institutions requiring hardware, Voyce provides:

State-of-the-art iPads and smart devices pre-loaded with the Voyce app.
‍Rugged stands designed for the demanding environment of healthcare facilities, offering durability and ease of use for patients and providers alike.

Empowering New York's Healthcare Communication

Patients Providers Administrators

For New Yorkers: Your Health, Your Language

Voyce offers an immediate connection to medical interpreters fluent in New York's myriad languages, providing compassionate care that respects your heritage. With a patient satisfaction rate of 100%, Voyce helps ensure that patients can communicate their needs and thoughts without confusion.

For New York's Providers: Excellence in Every Interaction

Healthcare providers in New York's bustling medical environment require support that's both swift and dependable. Our interpreters are well-versed in the diverse medical needs of New York's population and are seamlessly integrated into your existing systems, ensuring language support is always readily available.

For NY's Admin: Streamlined, Compliant, Effective

Administrators across New York's healthcare facilities strive for efficiency and compliance in their operations. With Voyce, optimize your resources by reducing the administrative burden and costs associated with language services.

We understand the pulse of New York

It's diverse, dynamic, and ceaselessly active. Just like the city itself, healthcare in New York never sleeps, and neither do we. Voyce ensures that every patient in New York is heard, and every healthcare provider is empowered to deliver exceptional care.

Our partnership and support teams are here to show you the future of interpretation.

Voyce is improving communication across the world one interaction at a time. Join us on this exciting journey.

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