Equiti, the parent company of Voyce, has launched a new Customer Care Team to provide faster, more consistent, and more accessible support for all Voyce customers.
The Customer Care Team is available 24/7 and staffed by experienced support specialists who can help with service questions, technical issues, and urgent requests.
This initiative is part of Equiti’s ongoing effort to strengthen client support and service delivery across the organization. As Martti and Voyce come together under Equiti, we are aligning our systems, teams, and infrastructure to better meet the needs of healthcare providers — reducing resolution times, improving communication, and ensuring uninterrupted access to language-accessible care.
“This change is about raising the bar and redefining what world-class support looks like,” said Ehab AbuShmais, Vice President of Customer Experience at Equiti.
“We’ve streamlined the way our team operates so customers get to the right person faster, with fewer handoffs and quicker resolutions. Our goal is simple: make sure you get the help you need, when you need it.”
What’s new — and what you can expect
The Customer Care Team introduces a highly focused approach to support:
24/7 access to trained support specialists
You’ll be connected directly with a support specialist who understands the technology and the environment you work in.
Faster, more efficient resolutions
Most issues are resolved the same day. For more complex needs, we’ll keep you informed every step of the way.
Clear communication and case tracking
Every request generates a support case with a reference number and email acknowledgement and follow-up, so you can follow progress with ease.
Simple ways to connect
We have simplified how you access customer care. Now, there’s one phone number, one email, and no confusion.
How to Access Equiti Customer Care
Visit: equitihealth.com/support
Find quick links to access support resources.
Email: support@equitihealth.com
Contact us with your request. You’ll receive a confirmation and case number automatically.
Phone: 833-745-4700
Call to speak directly with a live Support Specialist for immediate assistance.
How to get the fastest resolution
- Service Issue Reporting – please provide the call time, language selected, and interpreter ID (if available).
- Device Issue Reporting – include the Device ID, location, ownership (yours or ours), and whether it’s managed by your organization or ours.
As Ehab explains, “We know our clients work in high-stakes environments where minutes matter. Our updated approach is designed to meet those expectations with greater reliability and speed — day or night.”
