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Voyce FAQs
Your top questions, answered
What languages does Voyce support?
Voyce offers interpretation services in over 250 languages, including 60+ via Video Remote Interpretation (VRI), with the rest available via audio or over the phone (OPI). Our service ensures accurate communication for all patients, including those who are Deaf or hard-of-hearing.
How quickly can I access an interpreter through Voyce?
Voyce connects you to a qualified interpreter in under 20 seconds for most languages. Even for rare languages, the average wait time is under two minutes, ensuring no delay in critical healthcare moments.
Are Voyce interpreters medically qualified?
Yes. Every Voyce interpreter is trained in medical terminology, exceeding industry standards. Our interpreters undergo more than 120 hours of specialized training before starting. This training includes medical terminology, patient confidentiality (HIPAA), cultural sensitivity, and standards of practice in healthcare interpreting. Additionally, interpreters must complete 10 hours of continuing education each year to stay updated on medical advancements and interpreting best practices.
ASL interpreters are certified by the Registry of Interpreters for the Deaf (RID), while other spoken language interpreters are vetted for healthcare accuracy.
How does Voyce ensure the quality of its interpreters?
Voyce's Quality Assurance team continuously monitors interpreter performance to ensure adherence to national healthcare standards. Feedback and performance coaching help interpreters maintain high-quality communication at all times.
Does Voyce adhere to HIPAA standards?
Yes, Voyce adheres to HIPAA standards for data security and privacy. Voyce meets health information protection requirements for HIPAA compliance and follows privacy guidelines for healthcare data.
Can Voyce integrate with our telehealth or EHR systems?
Yes, Voyce seamlessly integrates with platforms like Epic, Cerner, AmWell, Zoom, and more, ensuring easy access to interpreters within your existing systems.
Does Voyce offer document translation services?
In addition to interpretation, Voyce provides high-quality document translation for healthcare documents, ensuring that all written communication is clear and compliant.
Does Voyce help us meet compliance requirements like Section 1557 and ADA?
Voyce supports compliance with Section 1557 of the Affordable Care Act and the Americans with Disabilities Act (ADA), ensuring accessibility for all patients.
Can I schedule an interpretation session?
Yes. While most services are available on-demand, you can schedule interpreters for rare languages or special cases.